Shipping Policy
It is our mission to offer next day delivery anywhere in South Africa. We will always endeavour to ship your order on the same working day it is confirmed. While we strive to make this happen every time, it is not always possible as we rely on third party couriers whose timelines fall outside of our direct control.
1. Processing Times
Orders are processed within 2–4 business days after payment has cleared, subject to stock availability and FCA compliance requirements. Where stock is available and payment clears before cut-off, we will endeavour to dispatch your order the same day.
Firearm and ammunition orders may require extended processing times due to licensing and transfer procedures.
Orders are not processed, shipped, or delivered on weekends or South African public holidays.
During peak demand periods, processing and delivery may take longer. Customers will be notified of any significant delays via email or telephone.
2. Free Shipping
Free shipping applies to all standard orders over R2,500.00 delivered within the borders of South Africa.
Free shipping does not apply to any of the following: firearms, ammunition, primers, safes, restricted goods, or any product requiring a licence or permit.
Free shipping is not available for international orders under any circumstances.
Where an order contains a mix of qualifying and non-qualifying items, free shipping will not apply to the non-qualifying items, which will be quoted separately.
3. Delivery Areas & Restrictions
We deliver throughout South Africa using trusted courier partners.
Firearms and ammunition are delivered exclusively via licensed firearm couriers, in compliance with the Firearms Control Act 60 of 2000 (FCA).
Ammunition and primers cannot be shipped and must be collected in person from a designated dealer or collection point.
Delivery to PO Boxes is not available. A valid physical street address is required for all orders.
International shipping of firearms, ammunition, and restricted items is permitted, however all required export and import documentation, permits, and licences must be in order and approved before any shipment can be arranged. Rhino Arms will not ship any international order until full compliance has been confirmed.
4. Delivery Fees
A flat-rate courier fee applies to small parcels within standard weight and volume limits, such as accessories and small parts.
Firearms, ammunition, and large or heavy items such as safes and rifle cases require case-by-case shipping quotations.
Free shipping promotions do not apply to firearms, ammunition, primers, safes, restricted items, or any licensed product.
Additional delivery fees may apply for remote or outlying areas.
5. Delivery Times & Tracking
Once dispatched, deliveries to metropolitan areas are generally completed within 1–3 working days. Outlying areas may take 3–7 working days.
Firearm deliveries are subject to FCA licensing and courier processes and may take longer than standard parcels.
A shipment confirmation email with tracking details will be sent once your order has been dispatched.
Delivery times are estimates only and may vary. Once your order leaves our hands it is in the care of a third party courier, which means certain delays are beyond our direct control. What we can promise is that we will not sit back and wait — we will follow up with the courier on your behalf and keep you informed every step of the way until your order reaches you.
Rhino Arms is not liable for delays caused by courier operations, but we will always act in your best interest to resolve any issues as quickly as possible.
6. Risk & Damages
Risk in the goods passes to the customer upon confirmed handover in compliance with FCA procedures for firearms and ammunition, or upon delivery by courier for accessories and general items.
Rhino Arms is not liable for loss, theft, or unauthorised use of products after delivery has been confirmed.
If products are damaged or lost during transit, customers must immediately contact the courier to lodge a claim and notify Rhino Arms at support@rhinoarms.co.za.
Please retain all packaging materials and damaged items when lodging a claim. Rhino Arms will assist in facilitating claims where possible but accepts no liability for courier negligence.
7. International Shipping
International shipping of firearms, ammunition, and restricted items is permitted subject to full compliance with all applicable South African export regulations, destination country import laws, and any relevant international agreements.
All required documentation, permits, and licences must be obtained and approved before any international shipment will be processed. Rhino Arms will guide customers through the required documentation process on request.
Accessories may be shipped internationally by request, subject to quotation and applicable customs duties, taxes, and clearance fees.
All international orders are final and non-returnable, except where required by law.
Customers are responsible for ensuring correct shipping details for customs clearance. Rhino Arms is not liable for delays, additional charges, or failed deliveries resulting from incorrect or incomplete information provided by the customer.
8. Contact
For any queries regarding shipping and delivery, please contact us at:
Email: support@rhinoarms.co.za
Address: 19a Pat Mullin Street, Hamilton, Bloemfontein, 9332
Tel: +27 051 493 4122